Emergency Broadband Benefit »

HELP & SUPPORT

Our Covid-19 Response

There’s nothing more important to us than the safety and well-being of our customers and employees. As part of our commitment to slow the spread of Covid-19 in our communities, all enTouch store locations were temporarily closed beginning Wednesday, March 18, 2020.

We know how important reliable and excellent customer service is to you, our customers. We will continue to serve you with 24/7/365 customer support and on-site service technician visits when necessary.

We are taking Covid-19 very seriously and are reinforcing public health guidelines with every employee including technicians. Please know that if employees are feeling unwell, they are not to report to work or provide services to you. If at any time, you need to reschedule your appointment, please call 1-888-610-1499 and we will be happy to do so.

Please take care of yourself, your families and the ones you love. Click here for more information about our Covid-19 response.

 

INTERNET

Troubleshooting Tips

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Restart your modem and/or router
  1. Turn off the computer, then the router (if you have one), then the modem. Unplug the power cords for the modem and the router.
  2. Wait 30 seconds.
  3. Plug the power cord back into the modem FIRST, and wait for it to ‘initialize’ (let the light stop blinking).
  4. Plug the power cord back into the router, and wait for the light to stop blinking.
  5. Turn on your computer. You should now be able to access the Internet.
How to improve your WiFi connection
  1. The Ethernet cable for your modem or router should have a tight connection to the cable wall outlet and the port on your device.
  2. Your modem or router should be centrally located in your home, in an upright position, and away from walls, furniture, metal surfaces, microwaves, refrigerators, and televisions.
  3. enTouch modems provide two network signal options: 2.4 GHz and 5 GHz. The 2.4 GHz signal provides coverage at a farther distance but with slower speeds while the 5 GHz signal provides faster data rates at a shorter distance.
Check that your device supports your internet speed
To get the most out of your high-speed Internet and digital voice experience, we recommend the following for your computer system, which will give you the fastest speed and the most stable Internet connection.

Minimum Recommended System Requirements for Speeds up to 1 Gig
Operating System Windows: 8.1 (64-bit) Mac: OSX 10.8
Browser Windows: IE 11; MS Edge (Windows 10); Firefox 40.0.3; Chrome 44.0.2403 Mac: Safari 6.2.8; Firefox 40.0.3; Chrome 44.0.2403
Ethernet Cable Cat5e or Cat6 Ethernet cable for wired connection Note: Due to Ethernet overhead, actual download speeds are limited to 940 Mbps over a hardwired connection
Ethernet 10/100/1000 Gigabit Ethernet interface or adapter for wired connection
CPU/Processor Intel Dual Core i5 2.5 GHz or better or AMD Dual Core K 10 2,5 GHz or better
Hard Drive Space SSD recommended to achieve maximum download speeds of 64 GB or larger
Check that you're using the right wireless band: 2.4 GHz or 5 GHz
Many modern wireless networking devices can operate on two different wireless bands: 2.4 GHz and 5 GHz, often described as dual-band devices.
The biggest difference between the two bands is speed. Depending on the max speed your wireless router supports, the 2.4 GHz band supports up to 600 Mbps while the 5 GHz band supports up to 1,300 Mbps. The actual speed you receive will depend on several different factors such as congestion and range.
The 2.4 GHz band is often crowded with other WiFi enabled devices like baby monitors, garage door openers, security cameras, and more but supports longer ranges and transmission through walls and solid objects. It’s the better option if you need longer range on a WiFi device but band congestion can cause dropped connections and slower-than-expected speeds.
The 5 GHz band is usually much less congested which results in more stable connections and higher speeds but it uses shorter waves so it is less able to support transmission through walls and solid objects, resulting in less range.

How do I know which one to use?

Use 2.4 GHz: if the device does not require high speeds but needs to be stable from longer distances.
Use 5 GHz: if high speeds are your top priority and you’re close to the wireless router without a lot of interference from walls & solid objects.
Pro Tip: If you have a lot of WiFi devices in your home causing interference on the 2.4 GHz band, the 5 GHz band is a good solution.

Optimizing Internet Speeds

The internet speed you subscribe to is based on a wired connection. WiFi speeds may be less than your package speed based on numerous factors in your home, such as distance from your equipment, number of connected devices, and where your modem/router is placed in your home.

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General Speed Tips
  • If you own your own modem or router, check to make sure it is capable of receiving the internet speeds to which you are subscribed
  • Check to make sure your laptop (or other device) has the hardware and software needed to support your speed. (Click here for minimum system recommendations.)
  • Take the enTouch speed test here: speedtest.entouch.net
WiFi Speed Tips
  • Make sure your modem or router is in a centrally located area within your home
  • Be in close proximity to your modem or router when connecting wirelessly
  • If possible, connect via Ethernet for some activities as some activities will get better results when using a wired connection
  • Use newer generation devices as older devices will not be able to achieve the fastest possible speeds
  • Configure your router on the best network signal: either 2.4 GHz or 5 GHz
2.4 Ghz vs. 5 GHz
Many modern wireless networking devices can operate on two different wireless bands: 2.4 GHz and 5 GHz, often described as dual-band devices.
The biggest difference between the two bands is speed. Depending on the max speed your wireless router supports, the 2.4 GHz band supports up to 600 Mbps while the 5 GHz band supports up to 1,300 Mbps. The actual speed you receive will depend on several different factors such as congestion and range.
The 2.4 GHz band is often crowded with other WiFi enabled devices like baby monitors, garage door openers, security cameras, and more but supports longer ranges and transmission through walls and solid objects. It’s the better option if you need longer range on a WiFi device but band congestion can cause dropped connections and slower-than-expected speeds.
The 5 GHz band is usually much less congested which results in more stable connections and higher speeds but it uses shorter waves so it is less able to support transmission through walls and solid objects, resulting in less range.

How do I know which one to use?

Use 2.4 GHz: if the device does not require high speeds but needs to be stable from longer distances.
Use 5 GHz: if high speeds are your top priority and you’re close to the wireless router without a lot of interference from walls & solid objects.
Pro Tip: If you have a lot of WiFi devices in your home causing interference on the 2.4 GHz band, the 5 GHz band is a good solution.
Capabilities of Different Wireless Routers
The wireless standard of your router is the deciding factor on the actual speeds you will be able to reach in your home. If you are using an a, b, g, or older standard router, you should consider upgrading.
802.11: speeds up to 2 Mbps with a range of 20 feet indoors
802.11a: speeds up to 54 Mbps with a range of up to 75 feet indoors
802.11b: speeds up to 11 Mbps with a range of up to 150 feet indoors
802.11g: speeds up to 54 Mbps with a range of up to 150 feet indoors
802.11n: speeds up to 600 Mbps with a range of 175+ feet indoors
802.11ac: speeds up to 1,300 Mbps with a range of up to 75 feet indoors
Note: Range is affected by building materials; for the best wireless speed, your router should be centrally located

Frequently Asked Questions

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What internet speeds do you offer?

The lowest internet speed we offer is 50 Mbps down/5 Mbps up and the highest speed we offer is 940 Mbps down/50 Mbps up. Not all speeds are available in all areas but an enTouch sales rep can help you determine which speed is best for your needs and what speeds are available at your address.

What is included with your internet plans?

All of our plans include Standard Home WiFi, 5 email address and either a dynamic or static IP address.

Can I purchase my own modem?

If you wish to use your own equipment, please see the manufacturer’s website for technical specifications. Please note that while some manufacturers indicate they provide a specific range of speeds, they must meet downstream and upstream channel recommendations in order to receive optimal enTouch internet speeds and ensure compatibility with your service. As technology evolves and network improvements are made, the above recommendations could change at any time. We may not always be able to notify you in advance of changes to these requirements and we reserve the right to update these requirements as needed.

Click here for more information about using your own modem.

What if I experience an issue with my internet in the middle of the night? Will you be open?

Yes, we have technical support representatives available 25/7, 365 days per year to troubleshoot with you over the phone. In the event that a technician is needed to come to your home, they are available between 8:30 AM and 8:00 PM seven days a week.

How do I test my internet speed?
Go to speedtest.entouch.net to test your enTouch internet speed.
I’m not getting the speeds I am paying for over WiFi. What do I do?
There are a number of factors that can affect internet speeds including the type of connection you are on, the capabilities of a specific website, the equipment in your home, and the number and types of devices you are using. Best results come from a wired connection. Click here for tips on optimizing your internet speed.
What's the difference between 2.4 GHz and 5 GHz?
Many modern wireless networking devices can operate on two different wireless bands: 2.4 GHz and 5 GHz, often described as dual-band devices.
The biggest difference between the two bands is speed. Depending on the max speed your wireless router supports, the 2.4 GHz band supports up to 600 Mbps while the 5 GHz band supports up to 1,300 Mbps. The actual speed you receive will depend on several different factors such as congestion and range.
The 2.4 GHz band is often crowded with other WiFi enabled devices like baby monitors, garage door openers, security cameras, and more but supports longer ranges and transmission through walls and solid objects. It’s the better option if you need longer range on a WiFi device but band congestion can cause dropped connections and slower-than-expected speeds.
The 5 GHz band is usually much less congested which results in more stable connections and higher speeds but it uses shorter waves so it is less able to support transmission through walls and solid objects, resulting in less range.

How do I know which one to use?

Use 2.4 GHz: if the device does not require high speeds but needs to be stable from longer distances.
Use 5 GHz: if high speeds are your top priority and you’re close to the wireless router without a lot of interference from walls & solid objects.
Pro Tip: If you have a lot of WiFi devices in your home causing interference on the 2.4 GHz band, the 5 GHz band is a good solution.
What is Enhanced Whole Home WiFi?

enTouch’s enhanced Whole Home WiFi – powered by eero – uses multiple access points and TrueMesh technology to make sure you can stream, work, and play from every corner of every room. Learn more here. 

Bring Your Own Modem FAQs

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Are there any restrictions to bringing my own modem?

Yes. You are not able to use your own modem in these scenarios:

  • Digital Phone customers must use enTouch EMTA for their phone service. The enTouch EMTA can be provisioned to provide internet service as well.
  • Customers who reside in an enTouch fiber-to-the-home area must use an enTouch internet device (ONT).
What are the specifications for modems?

enTouch recommends customers purchase a cable modem that meets the following requirements for the best experience:

Modem (no Wi-Fi) or Gateway (Modem and Wi-Fi combo device)

BEST PERFORMANCE: DOCSIS 3.0 24X8 (24 channels down / 8 channels up) or better

Minimum requirement for 50 Mbps Internet is at least a DOCSIS 3.0 (8×4)

Minimum requirement for 300 Mbps Internet is a DOCSIS 3.0 (16×4)

Minimum requirement for 600 Mbps or Gig Internet is a DOCSIS 3.1 modem

Router

A wireless router (recommended 802.11ac) is required if the customer wants Wi-Fi and the modem they purchased isn’t a gateway.

Can I hook up my own purchased modem instead of paying a fee for a technician to come to my home?

Yes. Only if you are a current enTouch internet customer who has already had a technician complete your original install and/or do not have a TiVo-powered receiver. Then you can install the modem yourself. You must contact enTouch Customer Service to have the new device added to your account to enable services. You must return your enTouch cable modem to your closest local office to avoid monthly rental charges. This option is not available to new internet customers, customers with TiVo-powered receivers or enTouch fiber-to-the-home customers. 

enTouch Email

Using Your Webmail
Email Update Instructions
Configuring Email for Mobile Devices

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enTouch Speed Test


Test Your Internet Speed here.  speedtest.entouch.net

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Minimum System Recommendations

To get the most out of your high-speed Internet and digital voice experience, we recommend the following for your computer system, which will give you the fastest speed and the most stable Internet connection.

Minimum Recommended System Requirements for Speeds up to 1 Gig
Operating System Windows: 8.1 (64-bit) Mac: OSX 10.8
Browser Windows: IE 11; MS Edge (Windows 10); Firefox 40.0.3; Chrome 44.0.2403 Mac: Safari 6.2.8; Firefox 40.0.3; Chrome 44.0.2403
Ethernet Cable Cat5e or Cat6 Ethernet cable for wired connection Note: Due to Ethernet overhead, actual download speeds are limited to 940 Mbps over a hardwired connection
Ethernet 10/100/1000 Gigabit Ethernet interface or adapter for wired connection
CPU/Processor Intel Dual Core i5 2.5 GHz or better or AMD Dual Core K 10 2,5 GHz or better
Hard Drive Space SSD recommended to achieve maximum download speeds of 64 GB or larger

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Internet User Manuals

Netgear AC1200 Router User Manual
Netgear Nighthawk AC1900 Router User Manual
Arris TG3452 3.1 Modem User Manual

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Enhanced Whole Home WiFi

enTouch’s enhanced Whole Home Wifi – powered by eero – uses multiple access points and TrueMesh technology to make sure you can stream, work, and play from every corner of every room. Click here to learn more.

Set-Up Guide
Quick Reference Guide
About Enhanced Whole Home WiFi
Mobile App Tour

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Whole Home Audio

Whether you’re hosting a family dance party or having some friends over, the Sonos wireless home sound system fills every room in your home with pulse-pounding sound. Click here to learn more.

About Whole Home Audio
Click here for Sonos App Support
Whole Home Audio FAQs

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VIDEO

How to Use the TiVo App

Before you can use the TiVo app, you’ll need to:

1. Make sure your smartphone or tablet is running the right version to download the app. Requires version 7.0 or later for iOS devices and version 4.1 or later for Android devices.
2. Download the latest TiVo app from the app store. It’s free!
3. Make sure you have a compatible* TiVo box connected to your home network and make sure your smartphone or tablet has WiFi turned on and that it is connected to the same network as your TiVo box.

Setting up the App
This one-time set-up process takes only a minute:

1. Launch the TiVo app. Sign in using your TiVo.com username and password. If you haven’t registered your TiVo account, visit www.tivo.com, click My Account, and sign up.
2. If prompted, select the primary TiVo box to use with the app. You can always switch to a different box later.
3. Follow the on-screen prompts to set up in-home streaming.

Streaming and Downloading Shows
To get to the My Shows list, tap “My Shows” at the bottom of the screen. There are two tabs on the My Shows screen.
1. Tap “On DVR” to watch shows from your TiVo box’s My Shows list even if you’re away from home. Tap the show’s title to watch it or download it.
2. When downloading a show, tap the show’s title, tap “Download” and choose a download quality.
3. Tap “On Tablet/Phone”, to see your recording added to the download queue. Shows available to watch appear at the bottom of the download queue. Tap “Watch Now” to watch a show.

 

*Streaming to the TiVo app will work on TiVo Q and Premier Series 4 and above. To check
your TiVo box’s series, follow the following steps:
1. Click TiVo Central Menu button
2. Select Setting and Messages
3. Select Account and System Info
4. Select System Information
5. Platform will display series number

TiVo Stream 4K

Get the most our of your entertainment. TiVo® Stream 4K gives you control over the TV you love. Break free and create your own TV experience or channel bundle. Click here to learn more.

TiVo Welcome Center

Accuweather is on your TiVo Box

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Weather in Houston can be unpredictable. That’s why you need up-to-the-minute weather news. Accuweather is the world’s most accurate source of weather forecasts and it’s available on your TiVo box!

With the Accuweather app, you’ll have access to live, hourly, and 15-day weather forecasts, live weather alerts, radar maps, and trending weather news – all customized to your location. To use the app, follow the steps below:

1. Open the TiVo menu.
2. Under Apps, select the Vewd App Store app.
3. Search for Accuweather and select it.

Video on Demand

VOD Troubleshooting

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WatchTVEverywhere

First Time User or Have You Already Registered?


FIRST TIME USERS

Register Your Account

1. Go to www.watchtveverywhere.com

2. Select enTouch as your provider

choose entouch

3. Click register and enter your enTouch Account number, last name on your bill and verification code.

4. Fill in your user information and click Register

new user

5. You will receive an email with an activation link

6. Click the link and it will take you back to watchTVeverywhere to login with your user information.

7. Proceed to step #3 below.


REGISTERED USERS

1. Go to www.watchtveverywhere.com

2. Click Login and enter your email and password

3. A grid of logos will appear. These are networks you subscribe to and are available from watchTVeverywhere

grid of logos

4. Click on the network you would like to watch

A) You will need to either select enTouch as your provider OR click a section that has a Lock Icon lock to unlock content only available to Cable TV Customers through verified cable providers

B) Once one of the above is done, login again with your watchTVeverywhere user information

5. Enjoy TV whenever and wherever!

How-To Video for WatchTVEverywhere

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Frequently Asked Questions

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How do I order PPV?

To order PPV, tune to the channel the program will be on and scroll through to the correct day and time. Select the program, click Order and click Confirm.

Can I watch my video subscription on any device?

With the TiVo app, you can watch TV anywhere from your iPhone, iPad, or Android device. Watch recorded shows or in-progress recordings from wherever you are!

How to use the TiVo app:

Before you can use the TiVo app, you’ll need to: 1. Make sure your smartphone or tablet is running the right version to download the app. Requires version 7.0 or later for iOS devices and version 4.1 or later for Android devices. 2. Download the latest TiVo app from the app store. It’s free! 3. Make sure you have a compatible* TiVo box connected to your home network and make sure your smartphone or tablet has WiFi turned on and that it is connected to the same network as your TiVo box. Setting up the App This one-time set-up process takes only a minute: 1. Launch the TiVo app. Sign in using your TiVo.com username and password. If you haven’t registered your TiVo account, visit www.tivo.com, click My Account, and sign up. 2. If prompted, select the primary TiVo box to use with the app. You can always switch to a different box later. 3. Follow the on-screen prompts to set up in-home streaming. Streaming and Downloading Shows To get to the My Shows list, tap “My Shows” at the bottom of the screen. There are two tabs on the My Shows screen. 1. Tap “On DVR” to watch shows from your TiVo box’s My Shows list even if you’re away from home. Tap the show’s title to watch it or download it. 2. When downloading a show, tap the show’s title, tap “Download” and choose a download quality. 3. Tap “On Tablet/Phone”, to see your recording added to the download queue. Shows available to watch appear at the bottom of the download queue. Tap “Watch Now” to watch a show.   *Streaming to the TiVo app will work on TiVo Q and Premier Series 4 and above. To check your TiVo box’s series, follow the following steps: 1. Click TiVo Central Menu button 2. Select Setting and Messages 3. Select Account and System Info 4. Select System Information 5. Platform will display series number

I don't have access to beIN Sports anymore. What happened?
Effective September 24, 2018, enTouch will no longer carry BeIN Sports. enTouch is committed to providing the most valued channels to our customers and we are exploring other Sports programming alternatives such as CBS Sports to add to our line-up by the end of the year.
I don't have access to the Weather Channel anymore. What happened?
As part of our commitment to always keep a fair rate for our customers, enTouch will no longer carry The Weather Channel. It is available for free as an app or online.
How do I access weather information on my TiVo box?
enTouch customers have access to local weather information through the Accuweather app on their TiVo boxes. To access localized forecasts, maps, alerts, and videos, please follow the instructions below.

1. Open the TiVo menu.
2. Under Apps, select the Vewd App Store app.
3. Search for Accuweather and select it.

Sun Outages may be affecting your TV services

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What are Sun Outages?
Twice a year, you may experience some degree of television interference due to “sun outages.” Such outages are caused by a phenomenon called a “solar satellite interference.” These brief outages occur when the sun is in a direct line behind satellites transmitting cable signals. When the sun is aligned with a satellite, solar radiation, an energy the sun is emitting, interferes with the satellite’s signal and thus causes a brief signal outage.
When do sun outages happen and how long do they last?
Sun outages occur every year, in Fall and Spring, and last approximately about a week each time. This Spring, sun outages are expected between March 5th and March 9th 2021. The exact time and duration will vary from channel to channel. This is due to channels being received off different satellites in the arc. Each satellite is affected at a different time as the sun moves across the satellite arc. The approximate times for signal loss will be between 12:00pm and 3:30pm and will last for approximately five to fifteen minutes depending on the size of the dish.
What kind of outage/interference can I expect?
During the sun outage, you may experience a pixelated picture, picture freezes, or audio distortions for a brief period of time.
How can I tell if it's caused by a sun outage or if something is wrong with my cable?
The sun outage happens only during the day between 12:00pm and 2:30pm (no sun, no interference) and is brief, lasting for approximately five to fifteen minutes depending on the size of the dish.
What should I do during a sun outage?
enTouch apologizes for any inconvenience a sun outage may cause. However, solar satellite interference is out of our control. Please be patient and everything will get back to normal. If you have question about sun outages, please contact enTouch.

PHONE

 

Home Phone Shortcuts

Whether you’re stepping out for a minute or a month, never miss an important call with 16 popular, time-saving features.

  ACTIVATE DEACTIVATE
3-Way Calling Flash-Hook Flash-Hook
Anonymous Call Rejection *77 *87
Call Forward *72 *73
Call Return *69 *89
Repeat Call *66 *86
Speed Call *74 Replace Number
Call Block *60  

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First Time Voicemail Set-Up

Setting up your voicemail for the first time must be done from your enTouch line.

  1. Press *98 and follow the entrance tutorial.
  2. You’ll have to (1) Change your pin and (2) Record your name. Your pin can be between 6 and 20 digits and will expire after 365 days. 
  3. Set up a greeting that will be played to your callers.

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Phone Features

In addition to clear calls and increased reliability, your phone service included 16 FREE calling features! With Call Waiting, Caller ID, 3-Way Calling, Voicemail and more, now it costs even less to stay connected.

ANONYMOUS CALL REJECTION Program your phone to reject “Private”, “Blocked” or “Anonymous” callers and/or callers who use Caller ID Blocking.
BASIC VOICEMAIL You don’t need an answering machine – we provide digital voicemail. Receive up to 20 messages that are saved for 30 days or until deleted.
CALL FORWARD BUSY When your line is busy, your calls will be forwarded to a designated number.
CALL FORWARD DON’T ANSWER If you don’t answer after 6 rings, your calls will be forwarded to a designated number.
CALL FORWARD REMOTE ACTIVATION Activate and deactivate the call forward feature when you are away from home.
CALL FORWARD VARIABLE Call Forward Variable forwards incoming calls to a number of your choice, when your line is busy or unanswered.
CALL RETURN Get the number of the last incoming call you received. Also get time/date information and return the call instantly by pressing only one button.
CALL WAITING You’ll hear a short beep if someone calls you while you’re on the phone. Know who’s calling you and decide whether or not to answer the incoming call while the first caller holds.
CALLER ID Your friends will think you’re a good sleuth. Know the name and number of the telephone you’re being called from before you answer the call.* *Must provide caller ID box or have phone with Caller ID functionality.
CALL WAITING WITH CALLER ID The Caller ID and Call Waiting features on your Home Phone work together. When you are on the phone and another caller tries to reach you, a special tone or beep alerts you to the waiting call, and the name and number of the person phoning is displayed on your Caller ID screen or telephone handset.
DISTINCTIVE RING / PRIORITY CALL Provides a distinctive ring and call waiting tone when you receive calls from up to 30 pre-selected telephone numbers.
AUTO REDIAL Outsmart busy signals using *59. Your phone can automatically redial a number every 40 seconds (for up to 30 minutes) and alert you when the call goes through.
SELECTIVE CALL FORWARDING Re-route incoming calls to another phone. If you’re expecting an important call and want to leave home or go out of town, forward calls to a cell phone.
SPEED DIAL Program up to 8 numbers on speed dial and press only 1 digit to make the call. enTouch offers up to 100 programmable numbers.
THREE-WAY CALLING Three people, three phones, one conversation. No problem. Add a third party to a traditional two-way phone call.

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SECURITY

App User Guides

SecureConnect User Guide
Alula App for iOS
Alula App for Android
Total Connect 2.0
AlarmAccount for iOS
AlarmAccount for Android
AlarmAccount for PC
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User Manuals

DSC PC5010
DSC PC1555 PC1555MX
DSC 1616/1832
CADDX NX 6
Honeywell Vista 15P & 20P
Honeywell Vista 10P
FBI XL 2T
Honeywell Tuxedo
2GIG

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How to Test Your Alarm

1. Have your master code (the 4-digit number you use to disarm the system) and password (the word you provide to our monitoring station when you need to cancel an alarm) handy. If you have forgotten your master code or password our customer service team can assist you @ 1-888-610-1499.

2. Contact our monitoring station at 1-888-504-1713, provide your password and request that they put your account in “TEST” mode for about 30 minutes. To avoid deployment of emergency services, you MUST put your alarm in “TEST” mode.

3. Once in test mode, trip the alarm. You can do this by activating a panic feature on your keypad, if equipped. Alternatively, you can arm the system, wait two minutes, open a window (or a door that is not set up with a delay, let the siren sound for at least 30 seconds and then disarm.

4. Place a follow-up call to our monitoring station to verify that we received the signal and to take the system off “TEST” mode.

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How to Use the AlarmAccount App

Now, you have the flexibility to access your alarm account information and make changes to contact information, view event history, and more – all from the convenience of your smartphone with the AlarmAccount app or your PC with the AlarmAccount web portal. No call to enTouch required!

With the new app, you can:
 
  • Cancel a dispatch for a false alarm
  • Receive alert notifications
  • Know the type of alarm
  • Place account in test mode
  • View alarm event history
  • Update contact information
  • Update your code word
To log in to the app, use your CS# and contact PIN (the code you give to the monitoring station in case of alarm).
 
Don’t know your CS#? Follow the steps below to find it or call us at 1-888-610-1499.
  1. Click here to log in to your alarm portal.
  2. Enter in your premise phone number or the email address associated with you account as your username.
  3. Use the code you give to the monitoring station when an alarm sounds as your password.
  4. When you are logged in, your CS# will be listed next to your name in the black bar at the top on the home screen.

If you have any questions, please do not hesitate to call our friendly tech support reps at 1-888-610-1499. They are always ready to help!

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Service Terms & Agreements

NOTICE REGARDING WEBSITE AND PRINTED MATERIALS – ERRORS AND OMISSIONS enTouch Systems, Inc. (ETS) does not warrant that information, graphic depictions, product and service descriptions or other content on our website or in printed material will be accurate, complete, reliable, updated, current, or error-free. Despite our best efforts, it is possible that a price for a product or service offered on our site or in a printed advertisement may be incorrect or dated. In the event ETS determines that a product or service contains an inaccurate price or description, ETS reserves the right to take any action it deems reasonable and necessary, in its sole discretion, to correct the error, including, and without limitation, canceling your order, unless prohibited by law. ETS may make improvements or changes to any of its content, information products, services, or programs described on its website or in printed material at any time without notice.

Click here for full service terms.

Maintenance Work

enTouch has a window of time set aside for scheduled maintenance, between the hours of 2:00am and 5:00am. Maintenance work typically involves upgrading equipment, repairing or replacing network components, or simply testing different aspects of our service. Occasionally, maintenance work involves brief, planned service outages. If you experience a lengthy outage at any time, especially extending beyond 5:00am, please contact Customer Service at 1-888-610-1499.

Regulatory Information

ETS Telephone Company, Inc. d/b/a enTouch Systems

  • Comcast Phone of Texas, LLC, Docket 36263, October 29, 2008
  • New Cingular Wireless PCS, LLC and its Commercial Mobile Radio Service Operating Affiliates d/b/a AT&T Mobility, Docket 40329, May 3, 2012
  • Sprint Spectrum, L.P. and Nextel Texas, Inc., Docket 37611, November 13, 2009
    • Amended October 26, 2012, Docket 40851
  • T-Mobile USA, Inc., Docket 36110, September 29, 2008
    • T-Mobile West Corporation, Amended Docket 40530, July 17, 2012
  • tw telecom of Texas, LLC, Docket 39161, March 11, 2011
  • Verizon Wireless, Docket 37146, July 9, 2009

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