Terms & Conditions
Downloadable Documents & Forms
- Internet Service Agreement and Acceptable Use Policy
- Consumer Rights Notice
- Customer Proprietary Network Information (CPNI) Policy
- Broadband Disclosure Form
- Network Performance Metrics
- General Terms of Service
- Commercial Terms of Service
- Direct Payment Signup Form
- Website Disclaimer
- 24 Hour Backup Power Disclosure
- GOCare FAQs and Quick Start Guide
- GOCare Alert Terms and Conditions
- Privacy Policy
Maintenance Work
EnTouch has a window of time set aside for scheduled maintenance, between the hours of 2:00am and 5:00am. Maintenance work typically involves upgrading equipment, repairing or replacing network components, or simply testing different aspects of our service. Occasionally, maintenance work involves brief, planned service outages. If you experience a lengthy outage at any time, especially extending beyond 5:00am, please contact Customer Service at 281-225-1000.