Terms & Conditions
NOTICE REGARDING WEBSITE AND PRINTED MATERIALS – ERRORS AND OMISSIONS EnTouch Systems, Inc. (ETS) does not warrant that information, graphic depictions, product and service descriptions or other content on our website or in printed material will be accurate, complete, reliable, updated, current, or error-free. Despite our best efforts, it is possible that a price for a product or service offered on our site or in a printed advertisement may be incorrect or dated. In the event ETS determines that a product or service contains an inaccurate price or description, ETS reserves the right to take any action it deems reasonable and necessary, in its sole discretion, to correct the error, including, and without limitation, canceling your order, unless prohibited by law. ETS may make improvements or changes to any of its content, information products, services, or programs described on its website or in printed material at any time without notice.
Downloadable Documents & Forms
- Internet Service Agreement and Acceptable Use Policy
- ETS Telephone Company d/b/a enTouch Systems, Inc.
- Customer Proprietary Network Information Policy
- Broadband Disclosure Form
- Network Performance Metrics
- General Terms of Service
- Commercial Terms of Service
- Direct Payment Signup Form
- Disclaimer: 2G Transition
- Disclaimer: 30-Day Money Back Guarantee
- Disclaimers: Apartment Customer Promotions
- Disclaimer: Deluxe Alarm
- Disclaimer – Deluxe Master Suite
- Disclaimers: Existing Residential Customer Promotions
- Disclaimer: HOA Bundles
- Disclaimers: New Residential Customer Promotions
- Disclaimers: Premium Channel Promotions
Maintenance Work
EnTouch has a window of time set aside for scheduled maintenance, between the hours of 2:00am and 5:00am. Maintenance work typically involves upgrading equipment, repairing or replacing network components, or simply testing different aspects of our service. Occasionally, maintenance work involves brief, planned service outages. If you experience a lengthy outage at any time, especially extending beyond 5:00am, please contact Customer Service at 281-225-1000.
