Terms & Conditions

Downloadable Documents & Forms

• Internet Service Agreement and Acceptable Use Policy
• Consumer Rights Notice
• Customer Proprietary Network Information (CPNI) Policy
• Broadband Disclosure Form
• Network Performance Metrics
• General Terms of Service
• Commercial Terms of Service
• Direct Payment Signup Form
• Website Disclaimer
• 24 Hour Backup Power Disclosure
• GOCare FAQs and Quick Start Guide
• GOCare Alert Terms and Conditions
• Privacy Policy

Maintenance Work

EnTouch has a window of time set aside for scheduled maintenance, between the hours of 2:00am and 5:00am. Maintenance work typically involves upgrading equipment, repairing or replacing network components, or simply testing different aspects of our service. Occasionally, maintenance work involves brief, planned service outages. If you experience a lengthy outage at any time, especially extending beyond 5:00am, please contact Customer Service at 281-225-1000.