Frequently Asked Questions
How much does home security cost?
enTouch has home security packages starting at $21.95 which includes 24/7 professional security monitoring, cell back-up and access to an app for arming, disarming, managing your security account, testing your alarming, customizing real-time alerts and more. Call 1-888-610-1499 to speak to a home security expert and tailor a home security package for your needs.
What is the difference between Protect Security and Defense Security?
Protect Security and Defense Security both include 24/7 professional security monitoring, cell back-up and access to an app for arming, disarming, managing your security account, testing your alarming, customizing real-time alerts and more.
Protect Security is best for customers whose homes are pre-wired for home security as this package will use the keypad, motion sensors and door and window sensors you already have in your home.
Defense Security is a wireless system and includes a touchscreen keypad, a wireless gateway and 3 door/window sensors. This package is best for customers whose homes are not pre-wired for home security.
For help deciding which home security system is best for you, please call 1-888-610-1499 to speak to one of our home security experts.
What does it mean for my home to be pre-wired?
A pre-wired home consists of security wiring that was installed behind the walls during the building process. If you’re not sure if your home is pre-wired, please call 1-888-610-1499 to schedule a site survey by one of our home security experts.
What equipment is included with Defense Security?
With Defense Security, you will receive a touchscreen keypad, a wireless gatway (the brains of the system), and 3 door/window sensors – all for just $26.95/month.
Do you require contracts for home security?
Yes, contracts are required for enTouch home security. Protect Security requires a 24-month contract and Defense Security requires a 12-month contract.
Can I add additional equipment to my Defense Security system?
Yes! Starting as low as $9.95 per month*, you can add security cameras, WiFi door locks, additional door/window sensors, additional keypads and smoke detectors to you system.
*Not all equipment can be paid monthly. Please call 1-888-610-1499 for more details.
*Protect security requires 24-month contract; early termination will apply if services are terminated early. Defense security requires 12-month contract; early termination will apply if services are terminated early. Additional fees apply for taxes, surcharges, fees, equipment, activation and installation that are not included as part of the package are subject to increases. Offers expire 6-1-21 and subject to change without notice. Offer valid only for new residential enTouch customers or customers that have not had enTouch’s service within the last 60 days. Not all offers are available in all areas. Home Security services may require site survey prior to installation. Other restrictions may apply. Offers subject to change without notice. See our online disclosures at entouch.net/service-terms for more information about the service offered in your area. ©2021 enTouch Systems, Inc. All rights reserved. enTouch Alarm Systems, Inc. 11011 Richmond Ave, Ste 400, Houston, TX 77042. License# B10029