Where can I find my Activation Code?
Your activation code will be emailed to you within 24 hours of placing your Home Alert order.
Where can I find the app for my smartphone?
How do I set up my Home Alert System?
Simply follow the instructions in the app. You can do it yourself within minutes.
Do I need any special tools to install my Home Alert System?
No special tools are required. You may need a common household screwdriver and/or a ladder.
Where should I install my system?
The system and sensors are for interior use only. Exterior use is not allowed and will result in cancellation of service.
- Gateway– Select a location that is within four feet of your Internet router and close to an electrical outlet.
- Smoke/CO audio device– Select a location within six inches of one of your existing, interconnected Smoke and/or CO detectors.
- If your existing Smoke/CO detectors are not interconnected, place a Smoke/CO audio device within six inches of smoke and/or CO detector you want to have monitored.
- Water/Freeze sensor– Place the sensor in any areas where you might expect a water leak to exist or where pipes may freeze during winter weather i.e. under sinks, dishwashers, water heaters, washing machines, etc.
Will the Home Alert System work in my home?
The Home Alert System is designed to work in single-family dwellings, apartments, condos, mobile homes, etc. In order to work properly the installation location must have:
- Active Internet service and an available port on the Internet router.
- An AC power outlet close to the Internet router location.
- Apple IOS or Android Smartphone for operating the App.
- If you are installing the Smoke/CO audio device your home must have existing and operable interconnected Smoke/CO detectors.
Will the system work with my Internet router?
The system is designed to work with almost any home router with typical settings and an available Internet port. However, a router may not be compatible with the system if the router has extensive custom settings. In this case, the Router Administrator should first open the ports and verify all three LEDs on the Gateway are ON.
- Router.snet.net.au USP/1234
- Cloud.securenettech.com UDP/1234
- 126.96.36.199 TCP/1999
Do I need an alarm permit to use my system?
Alarm permits for fire monitoring are required in some jurisdictions. You will need to check with your municipality to see if this applies to you and to get answers to any questions you may have. If your fail to obtain a required permit, your municipality could delay or refuse to send emergency personnel and assess fines. Below are alarm permit links to primary areas served by enTouch:
Click here for the Fort Bend County
Click here for Harris County
Click here for Montgomery County
What is the Gateway?
The Gateway is the communications hub for your Home Alert System. The Gateway receives alarm signals wirelessly from each of the sensors and transmits the signals over the Internet to you via text message. If you have opted to have your system professionally monitored, the Gateway also sends the alarm messages to a central monitoring facility.
How do I know if the Gateway is operable?
You will see a red, green, and yellow LED light on the top, front of the Gateway housing.
How will I know if the Gateway's battery needs replacing?
You will receive a text message on your app indicating low battery.
How do I change the Gateway battery?
- Disconnect the Gateway from AC power.
- Depress the small oval tab on the back of the Gateway housing and gently separate the top and bottom portions of the Gateway housing. Replace with AAA batteries.
Will the Home Alert System work with the smoke alarms in my house?
The Smoke/CO sensor is designed to work with UL listed smoke, CO, or combination Smoke/CO alarm sensors. Most smoke and/or CO alarm sensors used in the past 20 years should be UL listed and compatible with the Home Alert System.
A quick check for smoke alarm compatibility is to confirm that the sensor’s alarm tone is three beeps, repeating every five seconds. Verify by pressing the test button on the smoke alarm.
A quick check for CO alarm compatibility is to confirm that the sensor’s alarm tone is four beeps, repeating every five seconds. Verify by pressing the test button on the CO alarm.
How does the Smoke/CO audio device work?
The audio sensor listens for the alarm sounds made by your your existing smoke and/or CO detectors. When the audio sensor hears the alarm tones it transmits an alarm message through your Gateway which in turns transmits the alarm message to your smart phone, PC, tablet, etc., and if your system is monitored, to our central monitoring facility who then contacts the appropriate emergency response authority.
IMPORTANT: IT IS IMPORTANT THAT YOU DETERMINE IF YOUR EXISTING SMOKE AND/OR CO DETECTORS ARE INTERCONNECTED. INTERCONNECTED MEANS THAT IF ONE OF YOUR DETECTORS SOUNDS AN ALARM, ALL OTHER DETECTORS WILL SOUND AN ALARM THROUGHOUT THE PREMISE. IF YOUR DETECTORS ARE NOT INTERCONNECTED, A DETECTOR IN ONE LOCATION MAY SOUND AN ALARM IN THAT LOCATION BUT OTHER DETECTORS WILL NOT SOUND AN ALARM.
How do I know if my smoke/CO detectors are interconnected?
Use your normal testing procedure (generally there is a test button on the sensor). If your smoke and/or CO alarms are interconnected, all will sound an alarm tone when you initiate the test procedure on any individual sensor. If all of your smoke and/or CO alarms do not sound when tested, either your alarms are not interconnected or you may have inoperative alarms that should be replaced.
How many Smoke/CO audio sensors do I need in my home?
If you have verified that all existing Smoke and/or CO detectors are interconnected and operable, only one audio sensor is necessary. If your existing Smoke and/or CO detectors are not interconnected it is highly recommended that an audio sensor be placed next to each existing Smoke and/or CO detector.
How do I replace the battery in my Smoke/CO audio detector?
Gently depress the tab on the top of the audio sensor and separate the top and bottom sections of the sensor housing. Remove the existing battery and replace.
How does the Water Leak/Freeze sensor work?
The Water Leak/Freeze sensor is designed to detect water across any two of the four gold probes on the button of the sensor and will alert immediately when water is detected, The sensor will send a restoral when water is no longer detected.
The Freeze sensor is slower acting and will initiate an alarm when the temperature falls below 41 degrees F/5 degrees C. The sensor will send a restoral when the temperature rises above 45 degrees F/7 degrees C.
Where should I place Water Leak/Freeze sensors?
For water leak detection place the sensor in areas that are most likely to be affected by leaking water i.e, under sinks, washing machines, water heaters, dishwashers, behind toilets, under ice maker connections, etc.
For freeze detection, place the sensor areas inside the home that would be damaged by freezing pipes, i.e. under sinks on exterior walls.
Water Leaks/Freeze sensors should not be placed outdoors or in refrigerated areas. This will be considered a prohibited used and will result in cancellation of service or extra charges.
How do I test the Water Leak/Freeze sensor?
- Water Leak Test– Put the system in test mode using the mobile app. Select test in the app’s main menu and follow the instructions.
- Initiate the test by placing the sensor in water or by placing a wet finger across at least two of the gold probes on the bottom of the sensor for several seconds. Upon detecting water, the sensor will display a red LED light that will glow faintly under the sensor cover indicating an alert is being transmitted to the system Gateway. After 20 seconds, select History from the app menu. If water was detected, a Water Leak Detected message will be exhibited in History. In the event a Water Leak Detected message is exhibited in History, repeat the test procedure. If the test is again unsuccessful you should call enTouch at 281-225-1000.
- Freeze Test– Place the sensor in an environment with temperature below 40 degrees F, i.e. refrigerator, freezer. Although the sensor may initiate a freeze alarm in as little as 10 minutes, please allow at least 30 minutes for an alarm to initiate.
How do I replace a Water Leak/Freeze detector battery?
The sensor includes a long-life battery that should not need to be replaced for approximately five years under normal operating conditions. When the battery is low, it will send a low battery signal to the Gateway and you will receive a text notification. To replace the battery, follow these steps:
- Carefully remove the white, rubber feet on the bottom of the sensor.
- Remove the three screws and open the case.
- Replace battery with a Panasonic CR2450 Lithium Battery
- Replace the feet, screws, and replace sensor to the appropriate location.
How many sensors can I have in my home?
Currently the maximum number of sensors is eight.
How can I get additional sensors for my system?
Call your enTouch at 281-225-1000 or select Upgrade from the app’s Main Menu.
How do I connect additional sensors to my system?
Access the app’s Main Menu, select Home, and then select the type of sensor you would like to add. Upon receipt of the sensor, follow the instructions in the app.
How do I add, delete, or change my emergency contact information?
Open the app and touch the menu (three bars) at the top left of your screen. Select Contacts and then Edit or Add contacts.
How can I change my credit card information?
Call enTouch at 281-225-1000.