Help & Support
Contact Technical Support at 281-225-4357 or email support@entouch.net for the following:
- Configure network settings for Internet connection
- Configure Web browser for connection to Web servers
- Diagnose and troubleshoot browser connection
- Configure Email for POP and SMTP servers
- Diagnose and troubleshoot Email
- Diagnose and troubleshoot the cable modem connection
- Troubleshooting slow Internet connection speeds
- Troubleshooting and isolating coax and Ethernet wiring
- Assistance with virus and spyware
enTouch Internet Connection Speed Test
Speed Test for enTouch Customers only
DVR Interactive Tour
Interactive Guide Instructions for DVR Set Top Boxes
enHome Solutions
EnTouch offers installation of:
- Computer Networks (Wired or Wireless)
- Computer Software/Hardware
- Cable Modems
- Printer Servers
- Hubs and Routers
- Audio and Video Components
- Telephone and Internet Jacks
- Troubleshooting
TiVo® Support
Remotes & User Guide
Scheduling
TiVo.com
Apps
Manuals & Reference Guides
Cable Reference Guides
Remote Control User Guides
Phone Features
Security Manuals
- DSC PC5010
- DSC PC1555 PC1555MX
- CADDX NX 6
- Ademco Vista 15P
- Ademco Vista 10P
- FBI XL 2T
- SecureConnect User Guide
Video-On-Demand
Troubleshooting Guides
Home Line Maintenance
Service Terms & Agreements
NOTICE REGARDING WEBSITE AND PRINTED MATERIALS - ERRORS AND OMISSIONS enTouch Systems, Inc. (ETS) does not warrant that information, graphic depictions, product and service descriptions or other content on our website or in printed material will be accurate, complete, reliable, updated, current, or error-free. Despite our best efforts, it is possible that a price for a product or service offered on our site or in a printed advertisement may be incorrect or dated. In the event ETS determines that a product or service contains an inaccurate price or description, ETS reserves the right to take any action it deems reasonable and necessary, in its sole discretion, to correct the error, including, and without limitation, canceling your order, unless prohibited by law. ETS may make improvements or changes to any of its content, information products, services, or programs described on its website or in printed material at any time without notice.
Downloadable Documents & Forms
- Disclaimer: $89.99 Offer
- Disclaimer: 2 for $29 - 3 for $49 Offer
- Disclaimer: Internet $19.95 Offer
- Disclaimer: Deluxe Alarm
- Disclaimer: $107.90 Quad Play Offer
- Disclaimer: $79.95 Triple Play Offer
- Disclaimer - BOGO TV & HSI
- Disclaimer - Deluxe Master Suite
- Disclaimer - enTouch Home Office
- Disclaimer - Apartment Promo
Maintenance Work
enTouch has a window of time set aside for scheduled maintenance, between the hours of 2:00am and 5:00am. Maintenance work typically involves upgrading equipment, repairing or replacing network components, or simply testing different aspects of our service. Occasionally, maintenance work involves brief, planned service outages. If you experience a lengthy outage at any time, especially extending beyond 5:00am, please contact Customer Service at 281-225-1000.
Regulatory Information
ETS Telephone Company, Inc. d/b/a En-Touch Systems
- Comcast Phone of Texas, LLC, Docket 36263, October 29, 2008
- New Cingular Wireless PCS, LLC and its Commercial Mobile Radio Service Operating Affiliates d/b/a AT&T Mobility, Docket 40329, May 3, 2012
- Sprint Spectrum, L.P. and Nextel Texas, Inc.,
Docket 37611, November 13, 2009
- Amended October 26, 2012, Docket 40851
- T-Mobile USA, Inc., Docket 36110, September 29, 2008
- T-Mobile West Corporation, Amended Docket 40530, July 17, 2012
- tw telecom of Texas, LLC, Docket 39161, March 11, 2011
- Verizon Wireless, Docket 37146, July 9, 2009