Cable Reference Guides
Remote Control User Guides
Video on Demand
Security Manuals
Phone Feature Guides
Troubleshooting Guides
Maintenance Work
En-Touch has a window of time set aside for scheduled maintenance, between the hours of 2 am and 5 am. Maintenance work typically involves upgrading equipment, repairing or replacing network components, or simply testing different aspects of our service. Occasionally, maintenance work involves brief, planned service outages. If you experience a lengthy outage at any time, especially extending beyond 5 a. m., please contact Customer Service at 281.225.1000.
Your En-Touch Service Team
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DVR Interactive Tour

Click here for an Interactive Tour of the Interactive Guide Instructions for DVR set top boxes
Please call Technical Support at 281.225.4357 for the following services:
- Configure the computer’s network settings to make an Internet connection
- Configure Web browser for connection to Web servers.
- Diagnose and troubleshoot browser connection issues.
- Configure Email for connection to POP and SMTP servers.
- Diagnose and troubleshoot Email issues.
- Diagnose and troubleshoot the cable modem connection.
- Troubleshooting slow Internet connection speeds.
- Troubleshooting and isolating coax and Ethernet wiring issues.
- Recommendations and links for help with virus and spyware issues.
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