En-Touch
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"I would like to give a special thanks to your service technicians for doing such a wonderful job. I have never experienced so much professionalism and experience from cable technicians ever! They were so helpful and gave me a peace of mind for being with En-Touch. They went above and beyond connecting everything and explaining everything to me. Thank you for having quality people working for you."

- Steve S., Missouri City

Manuals & Reference Guides

Cable Reference Guides
  • Dual Tuner Getting Started Guide
  • Dual Tuner Guide
  • Single Tuner Getting Started Guide
  • Single Tuner Guide
  • Set Top Box

    • Remote Control User Guides

  • UR4-DCT Remote Control Guide
  • Motorola DRC800 Remote Control Guide

    • Video on Demand

  • A Guide to Video on Demand

    • Security Manuals

  • DSC PC5010
  • DSC PC1555 PC1555MX
  • CADDX NX 6
  • Ademco Vista 15P
  • Ademco Vista 10P
  • FBI XL 2T

    • Phone Feature Guides

  • Voice Mail Instruction Sheet
  • Phone Feature Guide

    • Troubleshooting Guides

  • Internet Troubleshooting
  • Cable Card FAQ's
  • Alarm Systems Guides
  • Cable TV Guide
  • Telephone Guide
  • VOD Troubleshooting Guide

    • Maintenance Work

    En-Touch has a window of time set aside for scheduled maintenance, between the hours of 2 am and 5 am. Maintenance work typically involves upgrading equipment, repairing or replacing network components, or simply testing different aspects of our service. Occasionally, maintenance work involves brief, planned service outages. If you experience a lengthy outage at any time, especially extending beyond 5 a. m., please contact Customer Service at 281.225.1000.

    Your En-Touch Service Team

    		  DVR Interactive Tour

    Click here for an Interactive Tour of the Interactive Guide Instructions for DVR set top boxes

    Please call Technical Support at 281.225.4357 for the following services:

    • Configure the computer’s network settings to make an Internet connection
    • Configure Web browser for connection to Web servers.
    • Diagnose and troubleshoot browser connection issues.
    • Configure Email for connection to POP and SMTP servers.
    • Diagnose and troubleshoot Email issues.
    • Diagnose and troubleshoot the cable modem connection.
    • Troubleshooting slow Internet connection speeds.
    • Troubleshooting and isolating coax and Ethernet wiring issues.
    • Recommendations and links for help with virus and spyware issues.

    CALL BEFORE YOU DIG! 1-800-245-4545 | More Info >>